Refunds and cancellation

Draft · last changed 14 September 2026

The client is free

Downloading and using VanillaX costs nothing. There is nothing to refund unless you buy CoinsX or a VanillaX+ membership, which is not possible yet.

Your right to cancel

As a consumer in the EU you normally have 14 days to cancel a digital purchase. Because CoinsX and cosmetics are delivered to your account immediately, you will be asked to agree, at checkout, that delivery starts at once and that you lose the 14-day right once it does. If you did not agree to that, or delivery has not happened, you can still cancel within 14 days.

When we refund anyway

• You were charged twice for the same thing.
• You paid and the CoinsX or the item never arrived.
• An item is broken, missing or clearly not what the store described, and we cannot fix it.
• Someone under 18 bought without permission from the person paying.

When we will not refund

• You changed your mind after using the CoinsX.
• You were banned from a server for something you did.
• Your account was suspended for fraud or chargebacks.

How to ask

Write to [support email] with the name on the account and the date of the purchase. We answer within five working days. Refunds go back to the card or account you paid with.

Membership

VanillaX+ renews every month until you cancel. Cancelling stops the next payment; the current month keeps running until it ends. We do not refund part of a month that has already started.